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A financial services consumer duty

The FCA’s Consumer Duty is a significant challenge to a complex ecosystem – the intricate reef of UK financial services firms, infrastructure and regulation – with far-reaching implications even for firms with no direct retail contact.

Firms must act swiftly, with the Consumer Duty applying to most products and services from July 2023. Our London Financial Regulation team is ready to help you to navigate these shifting waters.

The insights below have been developed to help you understand the impact of the Duty on your organisation. We are also working with clients to build commercial solutions to implementation challenges, rooted in the unique insight our market-leading enforcement work gives us into past industry failures and designed to withstand future regulatory scrutiny. These include online tools, framework documents and bespoke reviews. Please speak to any of the contacts below if you would like to hear how we can help you.

Webinars

Revisit our recent webinars

The FCA’s Consumer Duty – Scoping and setting up implementation for success

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The FCA’s Consumer Duty – In conversation with Ian Searle, FCA Head of Consumer Policy & Outcomes

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Consumer Duty Roundtable: Private Banking and Wealth Management

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Wholesale broker-dealers, Investment banks, Financial intermediaries

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Asset managers, wealth managers and private banks

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Retail challengers and payments

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Implications and implementation for all firms

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Our podcast episodes

Consumer duty insights

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