Navigating through Covid-19

Operational Resilience

As Covid-19 continues to spread across the region, the likelihood of your organisation being directly impacted by the outbreak (e.g. an infected customer, employee, etc.) also increases.

Each organisation should ensure it has in place a robust organisational resilience plan which addresses the following issues. This page is a collection of all you need to know on operational resilience and Covid-19. 


What I need to know

Governance and values

  • Which team will lead the initiative? How often will it meet? Who has authority to make immediate decisions? Do you have terms of reference? What is your back up plan if team leaders become ill?
  • Will your values or your public position on social purpose influence your response(s)?

Click here to view the diagram.

Identify and assess the risks

  • What are the steps being taken to assess the impact or potential impact of Covid-19?
  • What are the organisation’s immediate priorities?
  • Will your business face significant operational, workforce, financial, reputational or other challenges? Do you need to stress test a number of scenarios?
  • What expertise/advice is required to assess the impact or potential impact of the situation?

Response and ongoing risk management

  • How will you tackle any risks identified?
  • Do you need to triage any risks identified and prioritise?
  • Are there any aspects of business as usual you need to adjust to address the changing risk profile (e.g. extra safety precautions)?
  • Have you planned for contingencies? Do you have fall-back plans in place for reasonably foreseeable scenarios?
  • How will you continuously monitor risks and adjust to the changing situation?
  • How will you continue to assess against your values any proposed responses?
  • Remember that you will never have perfect information.

Communicating with stakeholders

  • How will you tackle any risks identified?
  • Do you need to triage any risks identified and prioritise?
  • Are there any aspects of business as usual you need to adjust to address the changing risk profile (e.g. extra safety precautions)?
  • Have you planned for contingencies? Do you have fall-back plans in place for reasonably foreseeable scenarios?
  • How will you continuously monitor risks and adjust to the changing situation?
  • How will you continue to assess against your values any proposed responses?
  • Remember that you will never have perfect information.
Click here to view the diagram.

operational res

Click here to read the full briefing note.