Pensions Ombudsman Focus Spring 2020 edition


Welcome to the Pensions Ombudsman Focus for the Spring 2020 period. In this edition, we look at four recent complaints to the Pensions Ombudsman, including decisions that demonstrate that:

  • Distress and inconvenience awards can be large relative to the sums in dispute.
  • Whilst administrators are responsible for providing members with information regarding their entitlements, they are not responsible for providing financial advice on every outcome.
  • Sending communications by standard post, combined with good record keeping, can be sufficient to prove that a scheme has met its obligation to inform members of their scheme entitlement.

If you would like to discuss any of the points raised in these determinations, or any other contentious issues you may have, please contact our Pensions Dispute Resolution Group.

Read the Spring 2020 edition

Listen to commentary on this season’s featured determinations, from Partner Mark Blyth, Managing Associate Paul Lawrence and Associate Sabrina Pervez, in the Linklaters Pensions Dispute Resolution Group’s inaugural Pensions Ombudsman Focus Podcast.