Pensions Ombudsman Focus October 2018 edition


Welcome to the Pensions Ombudsman Focus for the period to October 2018. In this edition we look at three recent complaints to the Pensions Ombudsman.

First, we look at a determination which considers an employer’s decision not to grant a member an ill health pension without conducting a face-to-face assessment or considering the medical opinions of the member’s personal medical consultants.

Second, we look at a case of suspected pensions liberation where the Ombudsman ruled that the transferring scheme was responsible for the loss the member suffered. We comment on the Ombudsman’s reasons for reaching this conclusion and why we do not agree with it. The third determination also relates to pensions liberation, and again we comment on the unduly high standard the Ombudsman places on the administrator of the transferring scheme.

We would like to draw your attention to the Pensions Ombudsman’s revised guidance on redress for non-financial injustice. The new guidance sets out fixed amounts for nonfinancial injustice, depending on which category the injustice falls in – from nominal to severe. See here for further information.

Finally, we refer to the joint statement from the DWP and the Pensions Regulator, which clarifies how schemes should signpost The Pensions Advisory Service and the Pensions Ombudsman to its members.

Read the October edition