How the EU Accessibility Directive impacts financial services

The Accessibility Directive sets consistent rules across the EU for the provision of products and services to people with disabilities. The rules apply from 28 June 2025, subject to transitional measures. Financial services firms – including those based outside the EU and those who do not directly interact with retail consumers – are among those who may need to comply with the new requirements.

Directive (EU) 2019/882 on the accessibility requirements for products and services aims to remove trade barriers within the EU’s single market, improve the accessibility of relevant information and increase the availability of accessible products and services, including consumer banking services.

Financial services firms should assess how the Directive impacts them, whether they meet the accessibility requirements and how they can use the transition period. This includes reviewing how Member States have implemented the rules and any relevant local guidance.

Read our note for an overview of the scope of the Directive and the requirements, transition and enforcement.