UK Consumer Law

We combine vast experience in managing investigations with tactical flair with in-depth technical expertise.

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Our cross practice consumer law team provides pragmatic, business-oriented advice to help our clients manage consumer law risk exposure in a quickly evolving area.

The Digital Markets, Competition and Consumer Act has brought in a supercharged UK model of consumer law enforcement. The CMA will have new, direct, powers to enforce breaches of consumer law including powers to fine infringing businesses up to 10% of their global turnover. Putting consumer law on a level with competition law breaches, we expect to see significant investigations launched quickly once the CMA has its new powers. With penalties for non-compliance sharply increasing, businesses need to take stock of existing business practices and ensure consumer protection compliance policies are up to the job.

Awards

Band 1

Competition Law, Chambers UK 2023

Global Elite

Global Competition Review 2023

How can we help?

Advising at the cutting edge: we have significant experience of helping clients to navigate their evolving consumer obligations notably in relation to green claims, price reduction claims, urgency claims, consumer choice architecture/dark patterns and the duty of fair dealing.

Compliance training: UK consumer protection law is a complex web of EU Regulations, UK statute and UK common law. With the increased risk of getting it wrong comes a pressing need to ensure that you are clear about your obligations both those that exist and those new under the DMCC (such as new rules on subscription contracts), and helping equip businesses in light of the FCA’s new Consumer Duty principle.

Compliance reviews: We can help you to review your existing compliance arrangements, standard customer contract terms, website architecture and advise on updates to better manage your legal risk.

Investigation strategy: our experience of investigations is unparalleled. We have experience of investigations under the existing consumer protection regime as well as experience of competition investigations which will provide the model for future investigations once the DMCC comes into force.