Linklaters is committed to delivering an outstanding service to our clients. If you are a client and are dissatisfied with any element of our service (including about your bill), you should contact your relationship partner responsible for the Transaction, the head of the relevant department or the Firm’s Director of Contentious Risk who will be happy to discuss the matter with you and, if applicable to the Transaction, initiate our Client Complaints Procedure (a copy of which will be sent to you on request).
If for any reason we are unable to resolve this, you may contact the Legal Ombudsman (PO Box 6806, Wolverhampton WV1 9WJ, UK; tel: 0300 555 0333; email: firstname.lastname@example.org), which deals independently with complaints against lawyers registered in England and Wales. The Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to them:
- Within six months of receiving a final response to your complaint; and
- No more than six years from the date of act/omission; or
- No more than three years from when you should reasonably have known there was cause for complaint.
See www.legalombudsman.org.uk for further information. If your complaint is about your bill, you may also apply to the court for an assessment of the bill under Part III of the Solicitors’ Act 1974. If all or part of a bill remains unpaid, we may be entitled to charge interest.
If you wish to make a complaint about our behaviour, you can contact the Solicitors Regulation Authority. See www.sra.org.uk/consumers/problems/report-solicitor/ for more information.