The Linklaters Ideas Foundry

Welcome to the Linklaters Ideas Foundry — the podcast in which we explore the tips and tricks required to thrive in an ever more complex and changing work environment. From creativity to collaboration, from leading others to looking after ourselves, join us each month as we unpick the art of working together in the 21st century organisation.

Episode 25: Under Pressure

Speakers: Lila Vialat, Ian Rodwell and Nicky Perfect

What can hostage negotiation teach us about working better together? In this episode, we speak to former Metropolitan Police hostage and crisis negotiator Nicky Perfect about the human skills behind high-stakes conversations. From first impressions and active listening to handling emotion, building trust and approaching difficult discussions with empathy, Nicky shares practical insights that apply far beyond crisis situations. It is a thoughtful conversation about communication, connection and how to navigate challenging moments at work with greater clarity and care.

Listen to this episode on Spotify, Apple Podcasts and PodBean.

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