Linklaters is committed to delivering an outstanding service to our clients. If you are a client and are dissatisfied with any element of our service (including about your bill), you should contact your relationship partner responsible for the Transaction, the head of the relevant department or the Firm’s Director of Risk who will be happy to discuss the matter with you and, if applicable to the Transaction, initiate our Client Complaints Procedure (a copy of which will be sent to you on request). If for any reason we are unable to resolve this, you may contact the Legal Ombudsman
(PO Box 15870, Birmingham B30 9EB, UK; tel: 0300 555 0333; email: firstname.lastname@example.org), which deals with complaints against lawyers registered in England and Wales. The time limit for referral of complaints to the Legal Ombudsman is ordinarily 6 months from our final response to your complaint, and one year from when you realised there was a concern. See www.legalombudsman.org.uk for further information. If your complaint is about your bill, you may also apply to the court for an assessment of the bill under Part III of the Solicitors’ Act 1974. If all or part of a bill remains unpaid, we may be entitled to charge interest.